Warranty Policy
GREST offers a 6-month warranty on every mobile purchased from us starting from the date of the invoice.
The 6-month warranty covers any issue in the phone that is not as intended or designed.
Please Note:
The warranty is valid only for devices purchased from Grest and can be availed by the person whose name appears on the invoice. It is not transferable between devices or if the device is sold or transferred to another individual.
To claim your warranty, follow these steps:
Share a video of the phone demonstrating the prevailing issue at care@grest.in.
Send us your phone number/order number/IMEI Number. You can send any of this information to care@grest.in.
Returns and warranty
Do your phones come with a warranty?
Certainly. Every phone we sell is backed by a 6-month warranty.
What the warranty covers?
The warranty covers technical defects and faults caused by parts or materials.
What it doesn’t cover?
However, the warranty does not cover accidental damage, cracked screens or cases, liquid damage, software defects, or the replacement of any parts.
How do I make a claim?
If your phone is not functioning as expected, please reach out to us for support. You can email us at care@grest.in or call us at +91 9818 925 900. We're here to assist you.
How do I return my order?
Returning your phone is a straightforward process. If you're dissatisfied with your phone or wish to return it, simply send it back within 7 days of the delivery date. Ensure you return the entire package within this 7-day window. Just place everything back in the box and send it back to us.
What's your return policy?
Our return policy allows for a 7-day money-back guarantee, provided the phone is in the same condition as when you purchased it. If you're not entirely satisfied, feel free to return it. You can find all the details about our return policy links to Return and Return Policy). Your satisfaction is our priority.
