Warranty Policy

1. Overview

This Limited Warranty Policy explains the warranty and service terms that apply to:

• Repairs performed through Grest Repair (screen replacements and other spare parts), and
• Refurbished / pre-owned electronic devices (smartphones, laptops, tablets, smartwatches, gaming consoles) sold by Grest.

All warranty rights are subject to the terms, conditions and exclusions set out below.

2. Warranty — Repairs (Screen & Parts)

2.1 Screen (6 months + 1 month breakage protection)

• Coverage: Screens/LCDs replaced by Grest Repair are covered by a 6-month warranty from the invoice date, plus one (1) month of one-time breakage protection (total: 6 + 1 months).
• What is covered: Functional failures of the replaced screen or display issues (including touch sensitivity problems) not caused by physical impact or liquid damage.
• Remedy: If a covered defect arises, Grest will replace the screen with a brand-new screen. The original 6-month warranty period remains counted from the original invoice date.
• Important: If the original/old screen is not handed over to the technician at the time of replacement, the warranty for that screen is limited to 3 months.

2.2 Other Spare Parts (3 months)

• Coverage: All other spare parts fitted during repair (other than the screen) carry a 3-month limited warranty from the invoice date.
• What is covered: Functional failure of the replaced parts due to manufacturing or workmanship defects (subject to exclusions).
• Remedy: Repair or replacement of the defective part, at Grest's discretion.

3. Warranty — Refurbished / Pre-Owned Devices (Sold by Grest)

3.1 Standard Warranty Period

• Coverage: Unless stated otherwise on the product page or invoice, refurbished devices sold by Grest include a 6-month limited warranty from the invoice date.
• Accessories: Chargers, cables, adapters and batteries supplied with the device are covered for 3 months from the invoice date.

3.2 Return & Replacement Windows

• E-store Orders: 15 days return or replacement from date of delivery (subject to return validation).
• POS (Retail) Orders: 30 days replacement from invoice date, subject to store approval and inspection.

4. Who Is Covered; Transferability

• Warranty coverage is valid only for the original purchaser named on the invoice and applies only to the device or part referenced.
• The warranty is non-transferable and will be void if ownership transfers to another person.

5. How to Claim Warranty

To initiate a warranty claim:

1. Send a short video clearly showing the defect/issue to care@grest.in.
2. Provide at least one identifier: order number, phone number used at purchase, or IMEI / serial number.
3. Furnish the original invoice / repair receipt if requested.
4. Grest will acknowledge receipt and may request additional evidence or the device for inspection.
5. Pickup/drop services will be arranged after validation; a nominal INR 150 fee applies per pickup/drop where applicable.

Support channels: Phone: +91 92665 22338; Email: care@grest.in; or visit your nearest Grest store.

6. Claim Verification & Resolution Process

• All claims are subject to Grest's inspection and verification. Diagnostics and service history will be reviewed.
• Typical timelines:
  • Acknowledgement: within 24 hours of claim submission.
  • Pickup arrangement: within 2–3 working days (subject to location).
  • In-store resolution: typically within 7 working days from device handover.
  • End-to-end resolution: generally within 15 working days, subject to parts availability and logistics.
• If a claim is accepted, Grest may repair, replace, or refund (see Section 9 — Refund Schedule). Replaced parts/devices carry only the remaining warranty balance.

7. Scope of Warranty — What Is Covered

• Defects in workmanship or parts supplied by Grest Repair as described in Sections 2 and 3.
• Functional defects discovered within the applicable warranty term that directly relate to the repaired part or covered refurbishment defects.

8. Warranty Exclusions & Limitations (What Is NOT Covered)

The warranty does not cover defects, damage or failures caused or resulting from (including but not limited to):

1. Accidental or physical damage post-repair (drops, impacts, bending).
2. Liquid / water damage or moisture ingress.
3. Unauthorized repairs, modifications or tampering after service.
4. Software issues, jailbreak/root, or third-party apps causing malfunction.
5. Cosmetic damage (scratches, dents, scuffs) that do not affect functionality.
6. Battery degradation from normal use (unless the battery was specifically replaced and covered).
7. Use of non-approved accessories or improper charging leading to failure.
8. Pre-existing conditions or manufacturing defects unrelated to the repaired item if disclosed prior to service.
9. Failure to follow usage or care instructions, including exposure to extreme temperatures or improper storage.
10. Incorrect IMEI or tampered serial number, or IMEI/serial not matching Grest records.
11. Failure to report defects within the applicable warranty period or to provide required documentation.
12. Loss of data — Grest is not responsible for loss or recovery of data; customers must back up data before service.

Grest reserves the right to refuse warranty where inspection reveals tampering, misuse, or exclusions.

9. Refunds, Maximum Liability & Depreciation Refund Table

9.1 Refunds (Repairs)

• Refunds for repair services are permitted only where the customer agrees to return parts installed by Grest and accept re-installation of original faulty parts. Otherwise, refunds are not applicable for replaced parts.

9.2 Refunds (Refurbished Devices) — Depreciation Schedule

If Grest cannot repair or replace a refurbished/pre-owned device and a refund is due, the refund will be calculated on invoice value per the following schedule:

Notes: Refunds are net of taxes, shipping and inspection charges and may be adjusted for physical damage or missing accessories as determined by inspection. Grest's aggregate liability shall not exceed the invoice value paid by the customer for the relevant product or service, except where otherwise required by law.

10. Conditions That Void Warranty

Warranty is void where any of the following apply (non-exhaustive):

• Incorrect or tampered IMEI/serial number.
• Device opened, modified or repaired by unauthorized persons after Grest service.
• Evidence of misuse, incorrect storage, exposure to moisture or extreme temperatures.
• Pre-existing structural damage identified prior to repair.
• Failure to report defects within the warranty term.
• Use of unauthorized parts or accessories.

11. Data Backup & Responsibility

Customers must backup all data prior to submitting a device for repair or return. Grest is not responsible for data loss or restoration. Devices cleared for resale will undergo certified data erasure.

12. Subcontracted Services

Grest may engage authorised third-party service partners to perform repairs or warranty work. Grest will ensure partners meet service standards, but warranty fulfilment may be carried out by such partners.

13. Force Majeure

Grest shall not be liable for delays or failures due to circumstances beyond its reasonable control (natural disasters, strikes, government actions, supply shortages, pandemics, transport disruptions).

14. Governing Law & Jurisdiction

This Limited Warranty Policy is governed by the laws of India. Any disputes arising under or in connection with this Policy shall be subject to the exclusive jurisdiction of the courts in Gurugram (Gurgaon), Haryana, unless otherwise required by law.

15. Complete Agreement & Reserved Rights

This Policy constitutes the full warranty agreement between Grest and the customer regarding covered repairs, parts and refurbished device sales. Grest reserves all rights, including the right to amend warranty terms, discontinue services, or refuse claims in cases of abuse or fraud. The latest policy version will be posted at www.grest.in.

16. Contact & Support

Warranty & Repair Support

17. Frequently Asked Questions

Do your phones come with a warranty?

Certainly. Every phone we sell is backed by a 6-month warranty covering technical defects and faults caused by parts or materials.

What does the warranty cover?

The warranty covers technical defects and faults caused by parts or materials. It does not cover accidental damage, cracked screens, liquid damage, software defects, or replacement of any parts due to misuse.

What is not covered under warranty?

The warranty does not cover accidental damage, cracked screens or cases, liquid damage, software defects, or the replacement of any parts due to misuse or neglect.

How do I return my order?

Returning your phone is straightforward. If you're dissatisfied or wish to return it, send it back within 7 days of the delivery date. Ensure you return the entire package within this window — just place everything back in the box and reach out to our support team.

What is your return policy?

Our return policy allows for a 7-day money-back guarantee, provided the phone is in the same condition as when you purchased it. If you're not entirely satisfied, feel free to return it. Your satisfaction is our priority.