Why Grest
Why buy from Grest.in?
When it comes to purchasing pre-owned tech, the experience can be unpredictable. This is mainly due to the grading systems used by most dealers, which are broad, lack specificity, and often rely on personal opinions rather than concrete data.
Recognizing the need for a more secure and scientific approach, we set out to redefine the entire process of making used and refurbished phones more accessible to everyone, making it safer, smarter, and more scientific.
6 months warranty
GREST provides a 6-month warranty on every mobile purchased, starting from the date mentioned on the invoice. The warranty covers any issues in the phone that are not as intended or designed.
What is covered?
Grest provides a 6-month warranty on every mobile purchased, starting from the date mentioned on the invoice. The warranty covers any issues in the phone that are not as intended or designed.
Claiming your warranty:
To claim the warranty, follow these steps:- Share a video demonstrating the prevailing issue to care@grest.in.
- Send your phone number, order number, or IMEI number to care@grest.in.
Frequently Asked Question
When will my phone will be delivered?
Phone will be delivered within 15 days from the date of your purchase.
Return policy:
Return requests are applicable within 7 days of phone delivery. Please refer to your order email for further information.
How much time will GREST take to resolve my query if it is under warranty?
Our team typically resolves issues within 48 to 72 hours from the time you submit your query. You will receive an acknowledgment email for your query, and we'll work to resolve your issue as soon as possible.
What is not covered under warranty?
The warranty is not applicable under the following scenarios:
- Accidental damage of any kind.
- Direct damage or damages caused as a consequence of accidents.
- Display issues unrelated to manual intervention, such as visible lines and blank screens.
- Excessive damage due to rough handling of the device.
- Mishandling leading to frame bending, twisting, or cracking.
- Damage to the screen, such as hard pressing causing discoloration or lining.
- Accidental or purposeful drops, water damage, tampering with internal hardware, damage from attempted customer self-repairs, software issues unrelated to the repair, jailbroken devices.
Customers are advised to back up all data before claiming the warranty.
- Accidental damage of any kind.
- Direct damage or damages caused as a consequence of accidents.
- Display issues unrelated to manual intervention, such as visible lines and blank screens.
- Excessive damage due to rough handling of the device.
- Mishandling leading to frame bending, twisting, or cracking.
- Damage to the screen, such as hard pressing causing discoloration or lining.
- Accidental or purposeful drops, water damage, tampering with internal hardware, damage from attempted customer self-repairs, software issues unrelated to the repair, jailbroken devices.
Customers are advised to back up all data before claiming the warranty.
Grest Certified
50 Points Quality Check
Our 50-point Quality Check is like giving each phone a thorough health checkup. We carefully examine 50 different aspects to make sure everything works perfectly.
It's to ensure that when you get a phone from us, it's in top-notch condition. Our team of certified experts goes through each device, making sure it meets high standards. This way, you can feel confident that the phone you get is in great shape and ready to use.
It's to ensure that when you get a phone from us, it's in top-notch condition. Our team of certified experts goes through each device, making sure it meets high standards. This way, you can feel confident that the phone you get is in great shape and ready to use.
Cosmetic
test
Connectivity
test
Functionality
test
Hardware
test
Performance
testing
Battery
tests
Lock and
biometrics
Software
test
Functionality Test
Protection Checks
Battery Checks
Cosmetic Checks
Return Policy
Return requests are accepted within 7 days of receiving your phone. Refer to your order email for details. Ensure returned items are unused, with original tags and labels attached.
To start a return, email us at care@grest.in for a Return Merchandise Authorization (RMA) number. Once received, securely pack the item with proof of purchase and mail it to:
Radical Aftermarket Services Pvt Ltd
Attn: ReturnsRMA# Q-276, South City-1,GURUGRAM, Haryana 122001, India
We cover return shipping charges up to INR 100/-. Email us at care@grest.in with your RMA#, and include a video of the issue faced. For clarity, record a video during the product's unboxing.
For queries about our return policy, contact us at:
Phone: 9818925900, Email: care@grest.in
Tested and Certified by Experts
Grest Inspection and Grading
Grest Grading is our way of carefully evaluating and categorising the condition of devices, ensuring transparency and accuracy. Unlike many dealers who use grading systems that are too broad and depend on personal opinions, we use a more detailed approach for a clearer understanding.
Our evaluation process includes a 50-point diagnostic test. This comprehensive test examines various aspects of the device, guaranteeing a thorough evaluation. We prioritize concrete data over subjective opinions, providing a more reliable assessment of the device's condition.
Our grading system distinguishes devices into three categories: Super, Good, and Fair.
This clear and detailed grading system ensures that you know exactly what to expect when purchasing a device from Grest.
Conditions
Superb
Good
Fair
The phone you will receive is in superb condition. While there might be a few extremely faint scratches on the frame and screen, there are no significant signs of usage.
The phone will exhibit noticeable indications of use, including scratches and blemishes on the frame and screen. The screen scratches are hardly noticeable when the phone is powered on.
The phone displays numerous marks, dents, and scratches on the frame, with visible scratches on the screen. However, the screen remains uncracked and fully intact. When equipped with a case, this phone will perform just as capably as any other for your daily needs.
