Frequently Asked Questions

FAQs

Why should I buy a refurbished iPhone instead of a new one?

Know about our seamless buying process, transparent buying policies, swift shipping, robust warranty coverage and more.

1. Why Refurbished Devices

A refurbished iPhone at Grest is a pre-owned device that has been carefully restored to full working condition by our certified experts. Every phone undergoes a rigorous 50+ quality checks from hardware to software before being graded and made available for sale. Unlike “used” phones sold without checks, Grest devices are professionally tested, certified, and backed by warranty, so you get performance you can trust.

A used phone is sold in “as-is” condition, with no guarantee of quality or performance. A refurbished iPhone at Grest, however, goes through repairs, part replacements (if required), and 50+ quality checks. We also verify authenticity, sanitize data, reset the system, and certify it for sale. The difference is simple: used is uncertain, refurbished is assured.

With a refurbished iPhone, you get the same Apple experience at up to 60% lower cost. It’s a smarter purchase because you’re not just saving money, you’re also helping reduce e-waste. For many of our customers, buying refurbished means owning aspirational devices without overspending.

Yes. Each phone is professionally tested, graded, and certified, ensuring it performs just like new. With a 6 month warranty included, you can be confident you’re getting a reliable device.

Wherever possible, we retain original Apple parts. If replacements are needed, we use high-quality, compatible parts that pass all technical and performance standards. Battery and display are given special attention, as these matter most to performance.

By choosing refurbished, you’re reducing e-waste, saving resources, and contributing to a circular economy,without compromising on style or quality.

No, there’s no visible difference. A Grest refurbished iPhone looks, feels, and functions like new. Only your wallet (and the planet) will know the difference.

2. Process and Checks

Every phone undergoes 50+ technical and functional tests . These cover: screen, battery health, speakers, camera, microphone, sensors, software, connectivity, and physical condition. Only devices that pass all benchmarks are listed on our platform.

At Grest, each device is subjected to three levels of testing:

  • Initial diagnostic (hardware + software check),

  • Expert inspection & repair

  • Final certification & grading

  1. Superb: Near-mint condition, minimal signs of use, >85% battery health.

  2. Good: Light signs of use, excellent performance, >80% battery health.

  3. Fair: Visible signs of use but fully functional, >80% battery health.

  4. This grading system helps you choose based on budget and preference.

Yes. All devices are checked and certified by trained technicians who specialize in Apple refurbishment. Only after passing our multi-step verification do they get listed on Grest.

We guarantee a minimum 80% battery health for every iPhone. If the original battery doesn’t meet standards, it is replaced with a high-quality battery that meets performance benchmarks.

Yes, every iPhone is verified to ensure it is completely unlocked, iCloud-free, and reset to factory settings. This means you get a phone with a clean slate, just like new.

Yes. Every phone comes with compatible charging accessories, tested for safety and performance.

3. Warranty

Yes. Every iPhone you buy from Grest is backed by a 6 + 6 month warranty for complete peace of mind.

Most Grest devices come with a 6-month warranty, starting from your purchase date. We offer extended warranty for 6 months at Rs 1499 for each customer.

Our warranty covers software issues, and functional problems like, speaker, microphone, and performance glitches.

If your phone is not functioning as expected, reach out to us for support. You can email us at care@grest.in or call us at +91 9818 925 900. We’re here to assist you.

Physical damage, display damage, water damage, and unauthorized repairs are not covered under warranty. Accessories such as chargers and cables are covered only for manufacturing defects.

Our return policy allows for a 7-day money-back guarantee, provided the phone is in the same condition as when you purchased it. If you’re not entirely satisfied, feel free to return it. You can find all the details about our return policy links in Return and Return policy. Your satisfaction is our priority.

You can raise a request by contacting our customer support team via phone, email, or our website. Our service team will guide you through the pickup and repair/replacement process.

Yes. No matter where you are in India, your warranty remains valid. We provide nationwide support with hassle-free service.

Yes, you can purchase an extended warranty for 6 months at the time of buying your iPhone. This gives you even longer protection and peace of mind.

4. Payment Related

We accept all major payment options - credit/debit cards, UPI, net banking, wallets, and EMI. We also support Cash on Delivery (COD), giving you flexibility and peace of mind.

Absolutely. All transactions are secured with industry-standard encryption and trusted payment gateways. Your payment information is completely safe.

Yes. We offer easy EMI options on credit cards/ bajaj finance as well as Buy Now, Pay Later solutions through leading partners. This lets you own an iPhone without the upfront burden.

Currently, only one payment method per order is allowed. However, you can use discount coupons along with your preferred payment method.

Yes. A GST invoice is provided for every purchase, making your device officially billed and eligible for warranty and business claims (if applicable).

If you find out that your package was delivered to the wrong address, contact us immediately at Grest.in/Contact. We’ll work with our courier partner to resolve the issue and keep you updated throughout the process. Your satisfaction is our priority.

If there’s no update in the shipment status, we recommend waiting for an additional 48 hours. Sometimes, delays can be temporary and may resolve within this timeframe. If the issue persists, or if you have concerns about your order, feel free to reach out to our customer support team for assistance. We are here to help and ensure your satisfaction with your order.

5. Delivery Related

We ship within 24-48 hours of order confirmation. Delivery typically takes 4–6 business days depending on your location. Metro cities often receive faster deliveries.

Yes, Grest offers free standard shipping across India. Express shipping may be available at an additional cost.

Yes. Once your order is shipped, you’ll receive a tracking ID to follow your package in real time.

In the rare case of damage or incorrect delivery, you can raise a request with our support team within 12 hours of delivery. We’ll arrange for a free return, replacement, or refund.

Yes. Grest delivers to over 25,000+ pin codes across India.

Currently, scheduled deliveries are not available. However, you can coordinate with the delivery partner once the order is out for delivery.

Your iPhone is packed in secure, tamper-proof packaging to ensure it arrives safe and ready to use.

6. Device Troubleshooting

We accept all major payment options - credit/debit cards, UPI, net banking, wallets, and EMI. We also support Cash on Delivery (COD), giving you flexibility and peace of mind.

Battery performance depends on usage. Ensure background apps are minimized, update to the latest iOS, and reduce brightness. If the issue persists, contact Grest support.

Restart the device and check for software updates. If the issue continues, our warranty covers functional issues like camera, speaker, or microphone problems, simply raise a support request.

Every Grest iPhone is verified against Apple’s IMEI/serial number database. You can check your device’s authenticity through Apple’s official website.

This should never happen with Grest phones as they are certified iCloud-unlocked. In case you face such an issue, contact our support team immediately for resolution.

Restart your device, reset network settings (Settings > General > Reset > Reset Network Settings). If it still doesn’t work, contact Grest support for assistance.

Simply raise a warranty claim request through our website or customer care. We’ll arrange for your device to be picked up, serviced by certified technicians, and returned to you.

FAQs

Know about our seamless buying process, transparent buying policies, swift shipping, robust warranty coverage and more.

Delivery

After placing your order, you can easily track its status on Grest. We keep you informed through timely updates via Email/SMS. These updates cover everything from order confirmation and processing to shipping and delivery.

To track your order, simply visit Grest and check its status. We send you regular updates through Email/SMS, notifying you about order confirmation, processing, and shipping, and delivery. You can use the tracking number provided in your registered email/contact number to track your shipment on the courier company’s website.

We partner with reliable courier services to ensure your orders are delivered safely and on time.

Typically, it takes 3 to 5 business days for your order to be delivered after dispatch. We’ll keep you informed with a tracking number via Email/SMS and provide courier/delivery partner details. If your order is not confirmed over the phone, it may be cancelled.

Yes, we ship all over India, making sure you can get your favorite products delivered no matter where you are.

You can request a change of address as long as your order hasn’t been handed over to our courier partner. If your order hasn’t reached the shipment stage, you can easily change your shipping address in the ‘My Account’ section on Grest’s website. For shipped orders, you can still update your Grest Address Book for future deliveries.

If you find out that your package was delivered to the wrong address, contact us immediately at Grest.in/Contact. We’ll work with our courier partner to resolve the issue and keep you updated throughout the process. Your satisfaction is our priority.

Delays in order delivery can occur due to varioous factors, including your shipping address, courier services, and unfavorable weather conditions. To get real-time updates on your shipment, use the tracking number sent to your registered email or contact number and check the courier company’s website.

If there’s no update in the shipment status, we recommend waiting for an additional 48 hours. Sometimes, delays can be temporary and may resolve within this timeframe. If the issue persists, or if you have concerns about your order, feel free to reach out to our customer support team for assistance. We are here to help and ensure your satisfaction with your order.

To schedule the day of delivery: If your order has not yet been shipped, we can arrange the shipment to align with your preferred date. To schedule the time of delivery: If your order has already been dispatched, you can track its status on the courier partner’s website and coordinate with them directly to see a convenient delivery time.

2. Buying a refurbished phone

Currently, we exclusively offer premium certified refurbished iPhones. Our selection spans from iPhone X and SE to the latest models like iPhone 15 and 15 Pro Max.

Our refurbished iPhones come with everything you’d expect from a new phone and more. In the box, you’ll find a charging cable, a charger, a warranty card, and an invoice.

Absolutely, Every phone you purchase from us comes with a 6-month warranty. The warranty period begins from the date of the invoice.

We offer various payment methods to cater to your convenience:

  • Credit/Debit card 
  • UPI/Wallet 
  • Net Banking

3. Returns and warranty

Certainly. Every phone we sell is backed by a 6-month warranty.

The warranty covers technical defects and faults caused by parts or materials.

However, the warranty does not cover accidental damage, cracked screens or cases, liquid damage, software defects, or the replacement of any parts.

If your phone is not functioning as expected, reach out to us for support. You can email us at care@grest.in or call us at +91 9818 925 900. We’re here to assist you.

Returning your phone is a straightforward process. If you’re dissatisfied with your phone or wish to return it, simply send it back within 7 days of the delivery date. Ensure you return the entire package within this 7-day window. Just place everything back in the box and send it back to us.

Our return policy allows for a 7-day money-back guarantee, provided the phone is in the same condition as when you purchased it. If you’re not entirely satisfied, feel free to return it. You can find all the details about our return policy links in Return and Return policy. Your satisfaction is our priority.

If you find out that your package was delivered to the wrong address, contact us immediately at Grest.in/Contact. We’ll work with our courier partner to resolve the issue and keep you updated throughout the process. Your satisfaction is our priority.

Delays in order delivery can occur due to varioous factors, including your shipping address, courier services, and unfavorable weather conditions. To get real-time updates on your shipment, use the tracking number sent to your registered email or contact number and check the courier company’s website.

If there’s no update in the shipment status, we recommend waiting for an additional 48 hours. Sometimes, delays can be temporary and may resolve within this timeframe. If the issue persists, or if you have concerns about your order, feel free to reach out to our customer support team for assistance. We are here to help and ensure your satisfaction with your order.

To schedule the day of delivery: If your order has not yet been shipped, we can arrange the shipment to align with your preferred date. To schedule the time of delivery: If your order has already been dispatched, you can track its status on the courier partner’s website and coordinate with them directly to see a convenient delivery time.

4. Orders

Partial COD is available.

If you wish to adjust the quantity of a prepaid order, please contact us at Grest.in/Contact. Important Note: For prepaid orders, the refunded amount will be processed withing 10woring days in accordance with our policy, Please note that cancellation requests cannot be accommodated for prepaid orders.

You can cancel your order as long as it hs not been shipped. To initiate the cancellation process, please log in to your Grest account and follow these steps:

Sign-In > My Account > Order History > Cancellation Request.

If your phone is not functioning as expected, reach out to us for support. You can email us at care@grest.in or call us at +91 9818 925 900. We’re here to assist you.

Returning your phone is a straightforward process. If you’re dissatisfied with your phone or wish to return it, simply send it back within 7 days of the delivery date. Ensure you return the entire package within this 7-day window. Just place everything back in the box and send it back to us.

Our return policy allows for a 7-day money-back guarantee, provided the phone is in the same condition as when you purchased it. If you’re not entirely satisfied, feel free to return it. You can find all the details about our return policy links in Return and Return policy. Your satisfaction is our priority.

If you find out that your package was delivered to the wrong address, contact us immediately at Grest.in/Contact. We’ll work with our courier partner to resolve the issue and keep you updated throughout the process. Your satisfaction is our priority.

Delays in order delivery can occur due to varioous factors, including your shipping address, courier services, and unfavorable weather conditions. To get real-time updates on your shipment, use the tracking number sent to your registered email or contact number and check the courier company’s website.

If there’s no update in the shipment status, we recommend waiting for an additional 48 hours. Sometimes, delays can be temporary and may resolve within this timeframe. If the issue persists, or if you have concerns about your order, feel free to reach out to our customer support team for assistance. We are here to help and ensure your satisfaction with your order.

To schedule the day of delivery: If your order has not yet been shipped, we can arrange the shipment to align with your preferred date. To schedule the time of delivery: If your order has already been dispatched, you can track its status on the courier partner’s website and coordinate with them directly to see a convenient delivery time.