Frequently Asked Questions

FAQs

Know about our seamless buying process, transparent return policies, swift shipping, robust warranty coverage and more.

1. Delivery

Where is my order?

After placing your order, you can easily track its status on Grest. We keep you informed through timely updates via Email/SMS. These updates cover everything from order confirmation and processing to shipping and delivery.

How can I track my order?

To track your order, simply visit Grest and check its status. We send you regular updates through Email/SMS, notifying you about order confirmation, processing, shipping, and delivery. You can use the tracking number provided in your registered email/contact number to track your shipment on the courier company’s website.

What courier services do you use?

We partner with reliable courier services to ensure your orders are delivered safely and on time.

How long will it take to get my order?

Typically, it takes 3 to 5 business days for your order to be delivered after dispatch. We'll keep you informed with a tracking number via Email/SMS and provide courier/delivery partner details. If your order is not confirmed over the phone, it may be cancelled.

Do you ship all over India?

Yes, we ship all over India, making sure you can get your favourite products delivered no matter where you are.

Can I change the Shipping Address?

You can request a change of address as long as your order hasn't been handed over to our courier partner. If your order hasn't reached the shipment stage, you can easily change your shipping address in the 'My Account' section on Grest's website. For shipped orders, you can still update your Grest Address Book for future deliveries.

What should I do if my product is delivered to the wrong address?

If you find out that your package was delivered to the wrong address, contact us immediately at Grest.in/Contact. We'll work with the courier partner to resolve the issue and keep you updated throughout the process. Your satisfaction is our priority.

Why is my order delayed beyond the expected delivery date?

Delays in order delivery can occur due to various factors, including your shipping address, courier services, and unfavourable weather conditions. To get real-time updates on your shipment, use the tracking number sent to your registered email or contact number and check the courier company’s website.

What should I do if there is no update in the shipment after the expected delivery date?

If there's no update in the shipment status, we recommend waiting for an additional 48 hours. Sometimes, delays can be temporary and may resolve within this timeframe. If the issue persists, or if you have concerns about your order, feel free to reach out to our customer support team for assistance. We are here to help and ensure your satisfaction with your order.

Can I schedule the delivery based on my availability?

To schedule the day of delivery: If your order has not yet been shipped, we can arrange the shipment to align with your preferred date. To schedule the time of delivery: If your order has already been dispatched, you can track its status on the courier partner's website and coordinate with them directly to select a convenient delivery time.

2. Buying a refurbished phone

What phones do you sell?

Currently, we exclusively offer premium certified refurbished iPhones. Our selection spans from iPhone X and SE to the latest models like iPhone 15 and 15 Pro Max.

What comes in the box?

Our refurbished iPhones come with everything you'd expect from a new phone and more. In the box, you'll find a charging cable, a charger, a warranty card, and an invoice.

Do you offer a warranty?

Absolutely. Every phone you purchase from us comes with a 6-month warranty. The warranty period begins from the date of the invoice.

What payment options are available?

We offer various payment methods to cater to your convenience:
  • Credit/Debit card 
  • UPI/Wallet 
  • Net Banking

3. Returns and warranty

Do your phones come with a warranty?

Certainly. Every phone we sell is backed by a 6-month warranty.

What the warranty covers?

The warranty covers technical defects and faults caused by parts or materials.

What it doesn’t cover?

However, the warranty does not cover accidental damage, cracked screens or cases, liquid damage, software defects, or the replacement of any parts.

How do I make a claim?

If your phone is not functioning as expected, please reach out to us for support. You can email us at care@grest.in or call us at +91 9818 925 900. We're here to assist you.

How do I return my order?

Returning your phone is a straightforward process. If you're dissatisfied with your phone or wish to return it, simply send it back within 7 days of the delivery date. Ensure you return the entire package within this 7-day window. Just place everything back in the box and send it back to us.

What's your return policy?

Our return policy allows for a 7-day money-back guarantee, provided the phone is in the same condition as when you purchased it. If you're not entirely satisfied, feel free to return it. You can find all the details about our return policy links to Return and Return Policy). Your satisfaction is our priority.

4. Orders

Is Cash on Delivery (COD) available as a payment option?

Currently, we do not accept Cash on Delivery (COD) orders.

Can I modify the quantity of my prepaid order?

If you wish to adjust the quantity of a prepaid order, please contact us at Grest.in/Contact. Important Note: For prepaid orders, the refunded amount will be processed within 10 working days in accordance with our policy. Please note that cancellation requests cannot be accommodated for prepaid orders.

How can I cancel my order?

You can cancel your order as long as it has not been shipped. To initiate the cancellation process, please log in to your Grest account and follow these steps:

Sign-In > My Account > Order History > Cancellation Request.
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