Frequently Asked Questions


Can I modify my order?

Yes, you can modify your order as long as it has not been shipped and is available at the same price. Kindly contact us at for any modifications.

Can I change the quantity of my order?

You may request to modify your order before it has been shipped. You can track your order status at order.

COD Orders

Changing the quantity of COD orders is relatively simple as the payment will be collected at the time of delivery. (CURRENTLY, WE DO NOT TAKE ANY COD ORDERS)

Prepaid Orders

If you wish to reduce the quantity of a prepaid order, please contact us at

Please Note:

For Prepaid Orders, the amount will be refunded to you within 10 working days, following our policy. A cancellation request cannot be made for prepaid orders.

How can I track my order?

You can check the status of your order at Grest. We provide timely updates about your order status via Email/SMS. The updates will inform you about order confirmation, processing, shipping, and delivery.

How long does it take to deliver the product after it has been dispatched?

It usually takes between 3 to 5 business days to deliver the order after dispatch. We will notify you on your registered contact details via Email/SMS about the tracking number and also share courier/delivery partner details once the order has been dispatched.If the order is not confirmed by you over the phone, it will be cancelled.

How much do you charge for COD Orders?

The COD charges are mentioned on the product page. The final amount that you see while placing the order at would include the product and COD charges.

For Cash on Delivery (COD) orders, the amount to be paid is mentioned on the package. It is the same price that is displayed while placing the order. You are not required to pay any extra amount at the time of receiving the COD order. (CURRENTLY, WE ARE NOT TAKING COD ORDERS)

My order is out for delivery but has not reached me?

If the status is marked as 'OUT FOR DELIVERY' and the order is not delivered within the next 24 hours, kindly check with the courier company or contact us at We will follow up with the courier partner until your order is successfully delivered.

What should I do if my product is delivered to the wrong address?

If you discover that the courier company has delivered your package to the wrong address, please contact us immediately at We will follow up with the courier partner and notify you as soon as possible.

Why hasn't my order been delivered within the expected delivery date?

There might be a delay depending on factors such as your shipping address, courier services, and unfavorable climatic conditions. You can track your shipment on the courier company’s website using the tracking number sent to your registered email/contact number.

If there's no update in the shipment, please wait for 48 hours. Otherwise, feel free to get in touch with the customer support team.

Can I schedule the delivery as per my availability?

Schedule the day of delivery: If your order has not been shipped, we can schedule the shipment according to your convenience.

Schedule the time of delivery: If your order has been shipped, you can track the status on the courier partner’s website and contact them to schedule the delivery time.

Can I change the Shipping Address?

You may request a change of address as long as the order has not been handed over to our courier partner. You can track your order status in the 'My Account' section on Grest's website

If the order has not reached the shipment stage, you can change your shipping address in the 'My Account' section or contact us at If your current order has already been shipped, you can still update the address in your Grest Address Book for future orders. To edit an existing address saved in your Grest Account, kindly visit the 'Address Book' page and click on 'Edit'. After making the required changes to the address, click on 'Save'.

How can I cancel my order?

You can cancel your order if it has not been shipped (COD Order Only). Please log in to your Grest account to initiate the cancellation and follow the given process:

> My Account > Order History > Cancellation Request.