- The limited warranty period of the device is Six(6) Months from the date of purchase*
- Please charge the device for at least 3-4 hours before its first use.
- Accessories (Charger and Cable) carry warranty of 3 months from the date of purchase
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What we deliver with the phone
A compatible charger with USB cable
A Grest refurbished phones come with compatible chargers. We forego keeping the charger if original accessories of the phone is accessible. This helps us save waste.
A minimalistic box with surprises
We package every refurbished phone with love in a brand-new SmartBuy box with a chance to win surprise gifts.
We pack in a warranty card that grants you 6 months of protection and can be availed at the Grest stores and online.
Frequently Asked Question
How much is my warranty?
Can I modify my order?
Can I change the quantity of my order?
You may request to modify your order before it has been shipped. You can track your order status at Grest.in/track order
What's the process for COD orders?
It is relatively simple to change the quantity of COD orders as the payment will be collected at the time of delivery.(PRESENTLY WE ARE NOT TAKING COD ORDERS)
What is the refund process for prepaid orders?
If you wish to reduce the quantity of a prepaid order, contact us at Grest.in/Contact. Please Note: If it is Prepaid Order, the amount will be refunded to you within 10 working days, in accordance with our Policy. A cancellation request cannot be made for Prepaid.
How to track my order?
You can check the status of your order at Grest click here to track your order. We share timely updates about your order status via Email / SMS. The updates will apprise you of order confirmation/processing / shipping/delivery.
How long does it take to deliver the product after it has been dispatched?
It usually takes between 3 to 5 Business days to deliver the order after it has been dispatched. We will notify you on your registered contact details via Email / SMS about the tracking number and will also share courier/delivery partner details, once the order has been dispatched. If the order is not confirmed by you over the phone, the same will be cancelled.
How can I cancel my order ?
You can cancel your order if it is not shipped (COD Order Only). Please login to your Grest account for initiating the cancellation & follow the given process: