Returns, Refund & Cancellation Policy

RETURNS, REFUND AND CANCELLATION POLICY

Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with the purchase for any reason, you may return it to us for a full refund, store credit, or an exchange. Please see below for more information on our return policy.

RETURNS

All returns must be postmarked within seven (7) days of the purchase date. All returned items must be in unused condition, with all original tags and labels attached.

RETURN PROCESS

To return an item, please email customer service at care@grest.in to obtain a Return merchandise authorization (RMA) number. After receiving an RMA number, place the item securely in its original packaging and Item, Proof of Purchase, then mail your return to the following address:

Radical Aftermarket Services Pvt Ltd

 

Attn: Returns

 RMA#

 Q-276, South City-1,

 GURUGRAM, Haryana 122001, India

 

Return shipping charges up to INR 100/- will be paid or reimbursed by us.

Additionally, share an email with a Subject mentioning your RMA # videography of the issue faced by you. We recommend you do videography during the opening of the product also to avoid any discrepancy.

 

REFUNDS

After receiving your returned package and inspecting the condition of your item, we will process your return or exchange. In case of any discrepancy, we will inform you of the same.

Please allow at least seven (7) days from the receipt of your item to process your return or exchange. Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company.

 

CANCELLATION

Any Order can be canceled within 12 hours of its purchase or before its dispatch whichever is earlier.

Refunds will be initiated within 7 days of the cancellation of the product.

EXCEPTIONS

For defective or damaged products received by you, please contact us at the contact details below to arrange a refund or exchange. Valid proof of defect/damage with proper videography needs to be shared with us. We recommend you do videography during the opening of the product. In case of the non-availability of valid proof, the refund will not be initiated.

Please Note

Any mismatch in the original dispatched condition will not be liable for a refund.

 

QUESTIONS

If you have any questions concerning our return policy, please contact us at:

 9818925900

care@grest.in